Return & Refund Policy

All vehicle sales at Fair Auto Sales are considered final. However, we understand that exceptional circumstances can arise. Returns may be accepted exclusively under the following limited conditions:

• Material Mismatch: The vehicle delivered is materially different from the one purchased — for example, an incorrect VIN, wrong model year, different trim level, or mismatched stock number.
• Undisclosed Major Mechanical Issues: The vehicle has significant mechanical defects that were not disclosed prior to the sale and are verified in writing by a certified independent mechanic within 72 hours of delivery or pick-up.
• Documentation or Legal Errors: Legal or documentation errors on our part that prevent the successful transfer of vehicle ownership to the buyer.

Strict time limits apply to all return and cancellation requests. We are unable to consider any requests submitted outside of the timeframe outlined below.

• The 72-hour period begins at the exact time of delivery or vehicle pick-up, whichever occurs first.
• Requests must be submitted in writing via email to returns@fair-auto-sales.com or delivered in person at our Boise location.
• Verbal or phone requests will not be accepted as a valid submission — written documentation is required.
• For mechanical defect claims, a written report from a certified mechanic must also be provided within the same 72-hour window.

To qualify for a return, the vehicle must meet all of the following conditions at the time it is returned to our dealership. Failure to meet any single requirement will void the return request.

• The vehicle must not have been driven more than 50 additional miles from the odometer reading recorded at the time of sale and documented in the purchase agreement.
• The vehicle must not have sustained any damage, whether cosmetic or structural, after delivery — including but not limited to dents, scratches, paint damage, or accident-related damage.
• The vehicle must not have been altered or modified in any way after delivery, including mechanical changes, aftermarket parts, or appearance modifications.
• All items provided at the time of sale must be returned in their original condition: all sets of keys, owner's manuals, floor mats, accessories, and any documentation included with the vehicle.

Even in cases where a return is approved, certain costs and fees are strictly non-refundable under any circumstances. These charges are incurred at the time of purchase and cannot be recovered regardless of the outcome.

• Shipping, Transportation & Delivery Fees: Any costs associated with transporting the vehicle to your location, including third-party delivery services or carrier fees.
• Title & Registration Fees: All state and county fees paid for title transfer, registration, and license plates are non-refundable once submitted.
• Tax: Sales tax paid to the state or local authority at time of purchase cannot be refunded by Fair Auto Sales. Tax refund inquiries must be directed to the relevant tax authority.
• Inspection or Third-Party Evaluation Costs: Any fees paid for pre-purchase inspections, appraisals, or third-party evaluations conducted at the buyer's request.

If a return is approved following our review and inspection process, refunds will be processed according to the steps and timeline outlined below.

Refund Timeline

• Submit your written return request within 72 hours of delivery, including all supporting documentation.
• Our team will review your request and notify you of our decision within 3–5 business days of receipt.
• If approved, arrange return transportation of the vehicle to our Boise location at your expense (unless the return is due to our error).
• Upon vehicle receipt, we will conduct a thorough inspection to verify condition requirements are met.
• Refunds will be processed within 10–15 business days after the vehicle passes inspection and is received at our facility.

Refund Method

Refunds will be issued using the same method of payment used for the original purchase, minus any applicable deductions for non-refundable fees, mileage overages, or condition-related adjustments identified during inspection.

The logistics and cost of returning a vehicle to our dealership are the responsibility of the buyer, with one important exception.

• The customer is responsible for all transportation costs associated with returning the vehicle to Fair Auto Sales, 2720 W Main St, Boise, ID 83702.
• This includes any carrier fees, shipping costs, fuel, or third-party transport service charges incurred during the return journey.
• Exception: If the return is solely due to a verified error made by Fair Auto Sales — such as delivering the wrong vehicle or a documentation error — we will cover all reasonable return transportation costs.
• The vehicle must be transported in a manner that does not add excessive mileage or cause damage during transit. We recommend using an enclosed carrier or flatbed transport service for valuable or classic vehicles.

Unless explicitly stated in a separate written agreement signed by an authorized representative of Fair Auto Sales, all vehicles are sold under the following terms:

• "As-Is" means the buyer accepts the vehicle in its current condition at time of sale, including any defects or issues that are disclosed or reasonably discoverable upon inspection
• No verbal promises made by sales staff regarding vehicle condition, reliability, or future performance constitute a warranty unless documented in writing and attached to the purchase agreement.
• Extended Warranties: If you have purchased an optional extended warranty or service contract, that agreement is governed entirely by its own separate terms and conditions provided by the warranty issuer. Fair Auto Sales is not liable for claims under third-party warranty contracts.
• Pre-Purchase Inspections: We strongly encourage all buyers to arrange an independent mechanical inspection before completing the purchase. We are happy to accommodate third-party inspectors at our facility prior to sale.

If you have questions about this Return Policy, wish to submit a return request, or need assistance with any aspect of your purchase, please contact our team through any of the channels below. We are committed to resolving all concerns promptly and fairly.